If the password is entered too many times it can lock out your login for a time.

1. Restart your computer and uncheck "Reopen windows when logging back in"

• then wait five minutes before attempting to join the zoom class once more.

2. If you still have issues after reboot and have waited for at least 5 minutes, uninstall and re-instal zoom

• Open zoom

• Click Zoom.us top left

• Click Uninstall Zoom

• Download and re-install your zoom client from here: zoom.us/download .

3. If still can't join go to archer.zoom.us

• Click Sign In

• Login with your Archer gmail

• Once logged in, go to Profile from left under Personal

• Scroll down to the bottom and click Sign Me Out From All Devices

4. Open Zoom app, Login with Google and try again.

1. Go to my.archer.org

2. Click ‘Forgot login or First time logging in?’

3. Enter your email, select Password and Click Send

   • If you do nor remember your username you can also select Username

4. Check your archer email and find an email from archer@myschoolapp.com

5. Open the link in the email and reset your password

6. Go to my.archer.org, login with your Archer username and your new password to login.

1. • STEP 1 - TEST THE SPEED

   • On multiple devices, test the internet speed (download and upload)

   • On a laptop or desktop, visit www.speedtest.net or https://fast.com

   • On an iOS device, download Speedtest by Ookla

   • On an Android device, download Speedtest by Ookla

   • A good internet download speed is at or above 20 Mbps. These speeds will support most online activity.

   • STEP 2 - MOVE CLOSER

   • Move closer to your modem and router and run the speed test again.

   • Proximity to that equipment does make a difference.

   • Do you get the same speed results?

   • If your speed is still slow, continue below.

   • If the speed is improved significantly, move your work space closer to your modem and router or look at purchasing a Wi-Fi extender (https://www.tomsguide.com/us/best-wifi-extenders,review-2225.html) or if you’re already thinking of replacing your router, a mesh Wi-Fi System (https://www.tomsguide.com/us/best-mesh-router,review-5191.html)

   • STEP 3 - RESTART THE DEVICE

   • If just one device is showing poor speed, but other devices are fine, restart that one device.

   • If necessary, have that device forget the wireless network and reconnect.

   • After a restart, test the speed again on that device.

   • STEP 4 - RESTART THE MODEM AND ROUTER

   • If 2 or more devices are showing poor speed, you can restart the modem and Wi-Fi router.

   • Modem brings Internet to your home

   • A modem is a small box that connects your devices to the internet using cables. There is typically a coaxial cable or phone line connecting the modem to your Internet Service Provider (ISP).

   • Router brings Internet to your devices

   • A router is a small box that sometimes has large antennas which sends the wireless signal throughout your house.

   • Some ISPs provide a combined modem and router box (https://www.nytimes.com/wirecutter/blog/modem-vs-router/)

   • Restart both of these devices by unplugging them for 10 seconds and plugging them back in.

   • Wait about 5 minutes after connecting them back to power for them to reconnect.

   • After a restart, test the speed again on multiple devices.

   • STEP 5 - CONTACT YOUR ISP

   • If you have restarted your devices and your router / modem and your speed is still slow, you need to contact your Internet Service Provider (ISP)...

   • Spectrum, AT&T, Frontier are just a few of the ISPs in the area.

   • They will check your equipment and speed remotely and confirm the speeds you should be seeing.

Reseting your chrome settings can solve a lot of issues. Follow the steps below to reset the settings:

1. On your computer, open Chrome.

2. Press Command+, (comma) (this will open Chrome Preferences)

3. At the bottom, click Advanced.

   • Under "Reset Settings," click Restore settings to their original defaults.

   • Rest Settings window will pop-up, click Reset Settings.

Creating profiles are ideal and HIGHLY recommended for sharing a computer with multiple people or for keeping your different accounts, such as work, school and personal, separate. Once the profile is added, profiles can be easily switched from profile menu once added.

Follow these steps to add a person or profile:

1. On your computer, open Chrome.

2. At the top right, click Profile .

3. Click Add.

4. Choose a name and a photo.

5. Click Add. A new window will open and ask you to turn on sync.

6. (Optional) Turn sync on in Chrome with a Google Account for the new profile. Their bookmarks, history, passwords, and other settings will automatically sync.

If you experience issues related to video or camera settings resetting NVRAM might help.

Follow steps below to reset NVRAM on your laptop :

1. Shut down your Mac

2. Turn it on and immediately press and hold these four keys together: Option+Command+P+R.

3. You can release the keys after about 20 seconds, during which your Mac might appear to restart.

Resetting the SMC can resolve certain issues related to power and battery.

Follow the steps below to reset the SMC:

1. Make sure computer is connected to power.

2. Shut down your Mac.

3. On your built-in keyboard, press and hold all of these keys:

   • Shift on the left side of your keyboard

   • Control on the left side of your keyboard

   • Option (Alt) on the left side of your keyboard

4. While holding all three keys, press and hold the power button as well.

5. Keep holding all four keys for 10 seconds.

6. Release all keys, then press the power button to turn on your Mac

to be updated....